Returns & exchanges
Items sold are not returnable unless the problem is ours. We are glad to put it right when it is.
When we accept a return
- We delivered the wrong item.
- We delivered the wrong size.
- We delivered the wrong colour.
- The item is faulty or damaged.
We cannot take back items because of a change of mind.
How we put it right
- Replacement: the right size or colour, or a perfect one of the same item.
- Exchange: credit for the value of the item, to choose something else in the shop. If your new choice costs more, you pay the difference.
- Refund: by Mobile Money, or back the way you paid.
To arrange a return, contact us with your order or receipt number on 059 642 0625.